Cancellation and Refund Policy

Last Updated: 11-11-2024

Thank you for choosing SIG School App and SIG School Website. This Cancellation and Refund Policy outlines the terms regarding cancellations, refunds, and any other issues related to purchases made through our mobile application or website.

1. Subscriptions and In-App Purchases

1.1 Types of Purchases

The Service may offer various types of paid content, including:

One-Time Purchases: These are non-recurring purchases, such as additional features, content, or in-app currency.

Subscriptions: These may include monthly, quarterly, or annual subscriptions to access premium features.

1.2 Billing

Payments are processed through third-party platforms, such as the Google Play Store for the App or a payment processor for the Website. Your purchase is subject to these platforms’ payment terms and conditions, which may vary based on the platform and payment method.

2. Cancellations

2.1 One-Time Purchases

All one-time purchases are final and cannot be canceled after the transaction is complete. Please review the content and features included with one-time purchases carefully before purchasing.

2.2 Subscription Cancellations
You can cancel your subscription at any time to cancel:

For Google Play App Users: Manage your subscription directly through your Google Play account settings. Google Play’s cancellation policy applies.

For Website Users: Log into your account on the Website, navigate to your subscription settings, and follow the cancellation steps.

Upon cancellation, your subscription will remain active until the end of the current billing cycle. No further charges will apply, but you will continue to have access to the subscription benefits until the end of the paid period.

3. Refunds

3.1 Eligibility for Refunds

Refunds are typically not offered for completed one-time purchases. Refund eligibility for subscriptions varies based on the circumstances and applicable platform policies.

3.2 Subscription Refunds

Google Play Store Purchases: For refunds on subscriptions purchased via Google Play, please refer to Google Play’s refund policy. Requests should be made through Google Play’s support. Website Purchases: Refunds may be issued at our discretion for technical errors, accidental purchases, or if the Service did not perform as promised. Contact our support team within 10 - 12 days of purchase to request a refund.

3.3 Refund Process

Refunds, if granted, will be issued to the original payment method. Refund processing times may vary based on your payment provider.

4. Refund Exceptions
Refunds may not be granted in the following situations:

User dissatisfaction based on subjective preferences Failure to cancel a subscription before the renewal date Issues resulting from user error or failure to meet technical requirements for the Service

Contact Us

If you have questions about this Policy, require assistance with cancellations, or believe you qualify for a refund, please contact our support team:

Email: sigschool2021@gmail.com
Address: TNHB colony, koodalputhur Madurai,Tamil Nadu, India 625017
Phone: +91 9894263972