Shipping and Delivery Policy

Last Updated: 11-11-2024

Welcome to SIG School App and SIG School Website. for your shopping needs. This Shipping and Delivery Policy outlines our shipping methods, processing times, delivery expectations, and associated costs for physical products purchased through our app or website.

1. Order Processing

1.1 Processing Time

Once you place an order, please allow 1-3 business days for order processing before shipment. Orders are processed and shipped on business days only (Monday to Friday, excluding holidays).

1.2 Order Confirmation

After placing an order, you will receive an email confirmation with your order details. You will receive another notification when your order has shipped, including tracking information.

2. Shipping Options and Costs

2.1 Shipping Methods
We offer the following shipping options:

Standard Shipping: Delivery within 5-7 business days
Express Shipping: Delivery within 2-3 business days
Overnight Shipping: Next business day delivery if the order is placed before [cut-off time, e.g., 12 PM].

2.2 Shipping Costs

Shipping costs are calculated based on the selected shipping method, the delivery location, and the order weight. Shipping fees will be displayed at checkout before completing your purchase.

3. Delivery Timeframes

Delivery times vary based on your location, selected shipping method, and the time of year (e.g., holiday season delays). Please note that these are estimated delivery times and cannot be guaranteed.

4. Tracking Your Order

Once your order has shipped, we will send you a tracking number by email so that you can monitor its status. You can also track your order status in the app or on our website under your account order history.

5. International Shipping

5.1 Availability

We currently offer international shipping.

5.2 Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, and additional fees levied by the destination country. These fees are the responsibility of the customer and are not included in the purchase or shipping cost. We recommend checking with your local customs office for details.

6. Issues with Delivery

6.1 Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 7 days of receiving the damaged item or the estimated delivery date. We will work with the shipping provider to resolve the issue as quickly as possible.

6.2 Incorrect Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If an error is made, contact us immediately to see if it can be corrected before shipping.

7. Contact Us

If you have questions about shipping or delivery, please contact our support team:

Email: sigschool2021@gmail.com
Address: TNHB colony, koodalputhur Madurai,Tamil Nadu, India 625017
Phone: +91 9894263972